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Hi. Here you will find my shop policies and what to expect from me and your orders. After being in the service industry for eight years, I know how to treat customers! So I try to make my policies fair and also realize that every situation calls for a little different action. We'll work together to make your order right!

Shipping details

USPS is my first choice in most shipping situations. I prefer their pricing as it is still lower than others. However, if you are willing to upgrade to other shippers, I will send you an invoice for the difference in the shipping.

Shipping within the US usually takes about 1 week. However, due to postal services, holidays, and distance, I cannot always guarantee how long it will take for your package to arrive. I always use a tracking number and give it to you the day it is shipped. What happens during shipping is in the hands of the USPS. If they lose your item, I will claim the insurance and refund you.

Refunds, returns & exchanges

I cannot offer exchanges on custom-made items. Once we have agreed on your order, I will not refund your money because you have changed your mind. Chances are I have already started your order or bought supplies for it. Unless I have indicated to you that I have not yet started on your custom order, there are no refunds. I will accept returns in certain situations and issue refunds if necessary, but that is on a case-by-case basis.

If your item is lost in transit, as stated above, you will be refunded. I add insurance and tracking to all of my packages.

Additional information

Custom orders on quilts vary on the time of production. Depending on how many orders I have I will give you an estimated production time and shipping date. I do occasionally run into problems with suppliers on my end, but I try to keep my stock on hand. You will be alerted immediately if the time that I quoted you will increase by more than 2 days.

If you are fair and considerate of me, I promise to return the sentiments!

Freckle Dots

Welcome to my Zibbet studio. Here you will find crochet patterns, knitting patterns, baby blankets, and a variety of other items for home and hobby! Freckle Dots strives to please and patterns are tested to ensure accuracy. We're growing, so please keep checking back.